Frequently Asked Questions
Frequently Asked Questions
Get quick answers to the most commonly asked questions on our FAQ page. Read through our comprehensive and easy-to-understand explanations to find solutions to your concerns. Additionally you can also contact us at sales@freshbros.com or call (833) 377-4276.
General
Absolutely! Click Shop All to discover everything Fresh Bros.
Yes, please contact our sales team at sales@freshbros.com or go to the Fresh Bro’s Wholesale page to get more information.
Yes, we require payment in full when your order is placed.
Sure, you are welcome to request your refund if either your product has not been shipped yet following your order confirmation, or if there is a problem with your product/order that you can showcase with detail and send information into sales@freshbros.com for review. Refunds processed may take 7-10 days to reflect back to your account.
Contact us via email at markets@freshbros.com or call (833) 377-4276.
Fresh Bros is open Monday – Friday, 9AM-5PM EST excluding most major holidays.
Yes, we certainly do offer opportunities for distribution partners. Here at Fresh Bros, we are always seeking to form strategic alliances that foster growth and mutual success.
Our partnership opportunities include:
- Showcasing emerging brands: We provide a platform for promising brands that have already established sales traction and gained some market share. Our aim is to support these brands in reaching a wider audience and achieving their full potential.
- Offering drop-shipping solutions: For partners looking to expand their portfolio under the Fresh Bros umbrella, we provide comprehensive drop-shipping solutions. This allows for seamless integration of our products into your existing offerings without the need for inventory investment.
- Expanding our International Ingredient Distribution: We’re actively seeking partners to extend our ingredient distribution network internationally, within the confines of allowable legislations. This is an excellent opportunity for those interested in becoming part of the booming hemp industry on a global scale.
We are committed to fostering strong, mutually beneficial relationships and would be delighted to discuss these opportunities in more detail with you.
Yes! Our rewards program is automatically synced into your website login on the upper right hand corner of our website! So as long as your logged in you can start earning and receiving Fresh Bucks! You can find out more information here.
Products
To see our full list of product offerings Click Here.
With retail purchases through our online store, there is no minimum order quantity. Branded Wholesale Pricing requires a 50 unit minimum of the same product.
We have a team of laboratory professionals, formulators and chemists dedicated to researching and developing our newest in-house Fresh Bros, and D8LTA branded products.
Yes, absolutely! If you don’t want to spend all the time and money needed to start your own brand, we have a simple and affordable option for you to start making a profit right away with our Fresh Bros and D8LTA store front starter packs. Everything you need to start selling the minute you receive your order. Contact Sales@freshbros.com today to get started!
We are unable to accept outside raw material. We have strict standards for establishing the chain of custody as well as we 3rd party test all of our raw material as soon as it comes into our warehouse. That way we have complete control of our products from start to finish.
Certifications
We are a licensed Hemp and CBD manufacturer with locations in Colorado, Nevada, Florida, California and South Carolina, USA. All of our finished products are produced and packaged in cGMP certified facilities.
Yes, all of our licensing is current and can be found here or online through Colorado, Nevada, Florida, California or South Carolina’s respective County or Secretary of State Office.
Yes, all of our raw materials and finished products are tested and certified by accredited 3rd party labs. All of our COAs can be found here on our website.
Yes, absolutely! If you don’t want to spend all the time and money needed to start your own brand, we have a simple and affordable option for you to start making a profit right away with our Fresh Bros and D8LTA store front starter packs. Everything you need to start selling the minute you receive your order. Contact Sales@freshbros.com today to get started!
We are unable to accept outside raw material. We have strict standards for establishing the chain of custody as well as we 3rd party test all of our raw material as soon as it comes into our warehouse. That way we have complete control of our products from start to finish.
Shipping
Online orders received Monday – Friday are typically shipped 1-2 business days after payment. Orders received over a weekend or holiday will go out the next business day. For more information regarding shipping please click here.
Yes, depending on the situation. Generally drop shipping is complementary for wholesale orders containing at least 50 units per package. For retail orders or drop shipping packages containing less than 50 units, please contact sales@freshbros.com for more information.
At this time we are servicing all retail orders and requests only within the United States. Under the proper circumstance we can ship wholesale orders internationally. There are extra fees involved with international orders including various taxes and a document preparation fee for customs. There is also only a select amount of products we offer that have international approval. For all internationally inquiries, please fill out the form here.