Shipping & Returns

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Shipping & Returns

Shipping

 

Fresh Bros. products can be shipped anywhere in the United States where Hemp Derived CBD and other cannabinoids are legal. We use USPS for retail and UPS insured shipments for wholesale, which require a street address. If you provide a PO Box, we will contact you for a street address. If we don’t hear from you within 48 hours, we will refund your order. We always suggest our customers request “signature required” when we ship your order to ensure you receive your products. In the event that USPS/UPS shows a “Proof of Delivery” to the address provided, and no signature was requested by our customer, we do not replace missing products. All orders are shipped Mon – Friday and the cut off is 3:00 pm EST. If you place your order over the weekend it will be processed the following business day. If you select 2-day shipping, it will be shipped 2-Day once it has processed, which could be up to 72 hours. We do not ship on Federal Holidays.

Once shipped: A confirmation number and tracking number will be sent to you via USPS/UPS. Check your spam folder if you do not see the tracking information in your regular inbox.

INTERNATIONAL SHIPMENTS: We ship to some countries, but not all, due to the various laws surrounding CBD, D8 and the minor cannabinoids. All International orders are NON-REFUNDABLE. If you are an international customer, please make sure you know all the laws and customs requirements BEFORE ordering. We are not responsbile for your order once it leaves our warehouse. There are no returns, refunds or replacements. We suggest you use a customs broker to ensure safe delivery of your parcel.

All products ship from our fulfillment center in San Diego, CA. When you order from us through this website, your products are shipped to you directly by us, ensuring your order is accurate and packed properly. If there is an “Act of God” (i.e. weather delays) we do not reimburse shipping costs as we do not get reimbursed through our shipping carrier for reasons out of their control. We do everything in our control to get your order out quickly but once it leaves our facility, we can’t control what happens to it or how fast it gets to you. If for some reason you don’t receive everything you ordered, you have 48 hours to contact us and provide a picture of the original packaging, a copy of the packing slip and all products that were in your order.

How long will it take to receive my order?
Orders are typically shipped 24-72 hours by our dedicated fulfillment team unless it’s a custom order. However, since COVID-19, we have experienced some delays either by our suppliers, freight companies and USPS.

Contact your sales associate if your order does not arrive in a timely manner. If you do not have a sales associate and ordered from our website, please contact sales@freshbros.com within 2 weeks of placing your order. If we shipped your product and USPS/UPS tracking shows it was delivered to the proper address, we won’t be responsible for replacing your order should you not receive it.

Quality Assurance is very important to us and we take pride in ensuring your order arrives safely and quickly. When you receive your order, you can rest assured that it is 3rd party lab tested and guaranteed fresh.

Can I pick up my product at your facility?
We don’t offer pickups for retails but for wholesale/bulk orders we can arrange the pick ups from one of our many joint venture distributors across the nation. 

Call us at (833) 377-4276 from 9-5 pm Pacific M-F for more information.

Do you drop ship?
We may drop ship in certain instances. Contact your Sales Associate or email sales@freshbros.com

 

Return & Refund Policy

We aim to provide the highest quality products, but due to the nature of our industry, we have specific guidelines for returns and refunds:

General Guidelines

  • By making a purchase on FreshBros.com or D8LTA.com or through Fresh Bros Sales Team, you acknowledge and agree that you are purchasing products containing hemp-derived CBD, THCA, or other cannabinoids, including Delta-8 THC.
  • It is your responsibility to verify the legality of these products in your state. Fresh Bros is not responsible for issues arising from local regulations.
  • You must be at least 21 years old to purchase products from our websites.

Non-Refundable Orders

  • THCA Flower and Edibles: All sales of THCA flower and edible products (e.g., gummies) are final and non-refundable under any circumstances.
  • Private Label Orders: Private label orders are final and not eligible for returns or refunds.
  • Subjective Dissatisfaction: Refunds are not issued for subjective dissatisfaction (e.g., “not to liking”). However, Fresh Bros may, at its discretion, attempt to resolve the matter.

Refunds and Returns

  • Unopened & Unused Items: If a refund is approved for unopened and unused items, a 20% restocking fee will be deducted from the total refund amount.
  • Shipping Damage: If your product is damaged in shipping, you must send a picture or video of the original packaging to service@freshbros.com within 24 hours of receiving the product. We will review the case and determine if a replacement is warranted.
  • Incorrect Product Received: If you receive an incorrect product:
    • Notify us within 48 hours by emailing service@freshbros.com.
    • Include a picture of the products received, your packing slip, and the original packaging.
    • A return label will be provided for the unopened and unused items. Once received, we will send the correct products.

Order Errors

  • We provide detailed product descriptions, ingredient lists, and 3rd Party COAs for all products. It is your responsibility to review these before ordering.
  • If you mistakenly order the wrong product, we are not responsible for replacing it.

No Money-Back Guarantee

  • We do not offer a money-back guarantee, as cannabinoids such as CBD, THCA, and Delta-8 THC affect individuals differently. Your experience may vary from others.

Refund Method

  • For THCA flower and wholesale orders, refunds after shipment will only be issued as store credit—no exceptions.
  • For retail orders, where refund applicable, it’ll be processed to either store credit or card originally used for payment.

Important Notes

  • Our products have not been evaluated by the FDA and are not intended to diagnose, treat, or cure any disease. Please consult your healthcare provider before taking any new supplement.

For any inquiries, please contact us at:
Email: service@freshbros.com

If in any circumstance, your return is approved, you will be provided a return shipping label if we sent the wrong product.